NEMT on autopilot: Optimize every trip, every mile, every patient interaction
Our Pickup & Delivery Routing API automates NEMT dispatching from your trip and booking data. It matches riders to the right vehicle type and holds strict appointment and pickup windows. It meets regulatory rules and absorbs no-shows and live traffic, delivering 99% on-time pickups and 25% lower fleet costs.
Reduce travel time
by 25%
Optimize driver schedules, routes and trip assignments in one continuous planning flow. Handle skills, SLAs, patient appointments, preferences and real-time disruptions across large-scale NEMT operations.
Outsource complexity, deliver excellence
Running NEMT at scale means solving one of the hardest logistics challenges in healthcare. Brokers coordinate hundreds of independent drivers and vehicles, each with unique capabilities and constraints. Let Timefold do the heavy lifting.
No-shows, last-minute cancellations, and live traffic
React instantly to unforeseen circumstances.
Capacity rules & vehicle types
Automatically match every rider to the right vehicle and passenger mix for maximum utilization.
Appointment times + pickup & drop-off time windows
Dynamically schedule every trip within strict appointment windows to keep on-time rates above 95%.
Regulatory compliance
Enforce all operational and distance-based rules automatically, no matter where you’re operating from.
Results on the ground
What route optimization with PlanningAI delivers
Travel time
On-time pickups
Vehicle utilization
Employee retention
Let Timefold do the heavy lifting
Capacity
Every route respects vehicle capacity, current load, and demand, so a driver is never assigned more than they can carry.
Time windows
Each stop is scheduled inside the time window the customer has agreed to be available.
Priority stops
Mark jobs as mandatory or optional, and the solver always serves your highest-priority stops first when not everything fits.
Shift start time, locations and breaks
Routes honor each driver's shift start, their start and end locations, and any breaks they're owed.
Reactive job handling
Instantly reoptimize schedules when emergencies or last-minute requests come in without breaking existing plans.
SLAs
Promised due times and service commitments are enforced, so each job is served within the window you've guaranteed the customer.
FAQ
Do you have questions? We have answers.
We appreciate collaborative spirits! Create your feature request here, and help us pave our roadmap.
Behind every schedule is a planner carrying the weight of countless rules, exceptions, and expectations. PlanningAI takes on that heavy lift, crunching possibilities in seconds while leaving the expert firmly in control. With clear dashboards, explainable trade-offs, and the flexibility to adjust on the fly with the click of a button, planners move from firefighting to foresight. PlanningAI doesn’t replace, it enables.
They appear in everything from workforce scheduling and delivery routing to manufacturing processes and event logistics, basically anywhere resources must be allocated efficiently under evolving conditions.
Timefold is designed for easy integration with a wide range of HR and payroll systems through API connectivity. We provide detailed documentation and support for REST APIs, allowing seamless data exchange and functionality within your existing software ecosystem.
When scheduling works, everything works.
Less waste. More control. Teams that trust the plan.