The right technician, at the right time, every time
Our Field Service Routing API schedules and routes your field technicians automatically. It respects skills, certifications, appointment windows, SLAs, and last-minute emergency jobs. The result is less travel time, higher first-time fix rates, and higher productive time.
25% less travel time. More jobs done every day.
Less time on the road means more jobs completed per day, lower fuel costs, balanced work days and less overtime.
Manage the complexity of field service
Juggling thousands of moving parts is complex, we keep your field operations optimized and always on.
Last-minute cancellations and emergency jobs
React instantly to change.
Skills, certifications, performance, costs, locations…
Take into account all your constraints.
Tight appointment windows and SLAs
Focus on what matters, deliver on promises.
A workforce that needs fair, efficient daily routes
Keep your workforce happy, win the war on talent.
Results for a non-disclosed US Telco
What route optimization with PlanningAI delivers
saved on a yearly basis
extra service calls/year
first-time fix rate
travel time
Outsource complexity, deliver excellence
Multi-resource scheduling
Assign multiple vehicles/people to the same visit at the same time.
Advanced skill matching
Take into account skill dependent durations and avoid overqualified assignments.
Cost optimization
Favor assigning work to employees/contractors based on cost efficiency.
Fairness
Respect preferences, distribute work evenly and reduce overtime.
Performance
Favor higher-performing staff to important clients.
Priority visits
Flexibly adapt your schedules when priorities change, while minimizing disruptions.
Customer preferences
Match clients with preferred technicians.
Recommended time windows
Automatically schedule while your customer is available.
Dependencies
Respect required task sequence.
FAQ
Do you have questions? We have answers.
We typically see gains of 25-35% less drive time before and after integrating Timefold. This directly impacts fuel costs, reduced labor costs due to minimized over time and. As this also results in performing more jobs with the same staff you can easily see why you need Timefold for your technician routing.
Yes. While we strive to make our models as exhaustive as possible so they can be applied in almost every use case, we do understand that even if a solution fits 95%, that last 5% could still be a dealbreaker. This is why we can also provide customizations of our existing models.
Find the cost savings hiding in your field operations
See how smarter scheduling and routing can reduce your drive time, increase technician capacity, and improve margins.
When scheduling works, everything works.
Less waste. More control. Teams that trust the plan.