The right technician, at the right time, every time
Our Field Service Routing API schedules and routes your field technicians automatically. It respects skills, certifications, appointment windows, SLAs, and last-minute emergency jobs. The result is less travel time, higher first-time fix rates, and higher productive time.
Save 25% per technician. Every year.
By optimizing your field service operations. Next to cost savings, the API improves service quality, technician well-being and team productivity.
Manage the complexity of field service
Juggling thousands of moving parts is complex, we keep your field operations optimized and always on.
Last-minute cancellations and emergency jobs
React instantly to change.
Skills, certifications, performance, costs, locations…
Take into account all your constraints.
Tight appointment windows and SLAs
Focus on what matters, deliver on promises.
A workforce that needs fair, efficient daily routes
Keep your workforce happy, win the war on talent.
Results for a non-disclosed US Telco
What route optimization with PlanningAI delivers
saved on a yearly basis
extra service calls/year
first-time fix rate
travel time
Outsource complexity, deliver excellence
Multi-resource scheduling
Assign multiple vehicles/people to the same visit at the same time.
Advanced skill matching
Take into account skill dependent durations and avoid overqualified assignments.
Cost optimization
Favor assigning work to employees/contractors based on cost efficiency.
Fairness
Respect preferences, distribute work evenly and reduce overtime.
Performance
Favor higher-performing staff to important clients.
Priority visits
Flexibly adapt your schedules when priorities change, while minimizing disruptions.
Customer preferences
Match clients with preferred technicians.
Recommended time windows
Automatically schedule while your customer is available.
Dependencies
Respect required task sequence.
When scheduling works, everything works.
Less waste. More control. Teams that trust the plan.