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Plan at the speed of change, deliver at the scale of telecom

Telcos run some of the most complex operational ecosystems on earth. Embedding Timefold gives you the power to optimize field service management for more profit, better service quality, and 100% SLA adherence. 

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The telco of the future operates optimized

Operational certainty in a transforming world

lock-open

Turn complexity into a competitive advantage

Tens of thousands of technicians. Millions of jobs. Shifting priorities. Turn constraints into a lever for growth.

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Outpace disruption with real-time planning

Whether it’s a network outage or a talent shortage, respond in real time. Timefold dynamically re-optimizes plans as your day unfolds.

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Free up millions in trapped value

Drive out inefficiency at scale. From labor and fuel savings to reduced idle time, this is margin expansion through precision.

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Rebuild trust in your SLAs

Missed appointments and long queues erode brand loyalty. With optimized scheduling, your service commitments actually hold.

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Move faster on innovation

Rolling out 5G or installing fiber? Timefold accelerates time-to-market with real-time workforce planning that flexes as you go.

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Build the sustainable telco

Fewer truck rolls. Less waste. More intelligent use of assets. Optimization isn’t just efficient, it’s how you decarbonize operations.

  • >$200 M

    Saved by optimizing 35,000 technicians over 12 months for a US Telco

  • 30 %

    Less travel time per route, saving fuel and time

  • 25 %

    Reduction in contractor costs across field and support

  • 20 %

    higher utilization of your existing workforce

Get off to a flying start

Modeling from scratch is complex, time-consuming and risky. Not with Timefold. Our ready-to-use optimization models are built to solve real-world planning challenges out of the box. Integrated via REST API. No infrastructure hassle. No time lost.

Field service routing

Field Service Routing

Maximize productivity. Minimize travel time. 

Employee shift scheduling

Employee Shift Scheduling

Balanced schedules. Happier teams. Lower costs.

From operational data to intelligent action

Turn your raw inputs into optimized plans, automatically, reliably, and in real time

Your systems feed in jobs, resources, and constraints. Our API does the rest: solves complexity, returns optimal plans, and adapts in real time.

Timeline

  • puzzle

    Input

    • Work orders
    • Technician profiles
    • SLAs, skills, time windows
    • Shift constraints
    • Vehicles and other resources
  • api

    PlanningAI API 

    • Handles all possible constraints
    • Returns optimal assignments/​routes
    • Explains choices across stakeholders
    • Replans in real time in case of changes
  • brain

    Output

    • Optimized routes & job lists
    • SLA-compliant shift plans
    • Business KPI insights
    • ‘Schedule with AI’-button to replan in real time

How to get started

Field Service Routing documentation

Please visit our documentation for a more in-depth explanation of our FSM solutions. 

Documentation

Talk to us

Eager to learn more? We love a good planning challenge, and we’re happy to answer any questions. 

Models