Reduced Labour Costs
Human planners spend hours a day on manual scheduling and re-rescheduling. Timefold helps you reduce labour costs by automating field service scheduling.
Automate complex scheduling and routing, save planning time and optimize field operations. Optimize for travel time, skill matching, multi-resource coordination, compliance and more.
Reap the benefits of AI-optimized scheduling and routing
Sustainable field service scheduling & routing starts with Timefold.
Boosted Technician Productivity
Real-time planning that adapts to urgent appointments means efficient routes and more customer visits completed.
Lower Fuel Costs
Less time on the road means lower fuel costs. Leverage cost savings to grow your business instead.
Increased Job Capacity
With less time spent on manual scheduling, your operations managers have more time to focus on other areas of responsibilities.
Increased Customer Satisfaction
When a customer calls with a high priority appointment, Timefold enables you to easily re-schedule to accommodate for priority visits.
Increased Employee Satisfaction
Taking into account your employees special circumstances when planning yields a happier workforce whom feel valued.
Pitfalls
Avoid common pitfalls in Field Service Scheduling
Neglecting Dynamic Service Windows
The "Planning window" feature dynamically adjusts scheduling windows, leveraging operational data to optimize service timelines and maximize capacity, aligning both technician availability and customer demand.
Overlooking the correct task sequence
Timefold employs "Visit Dependencies" to manage task sequencing, ensuring tasks are scheduled with appropriate delays and in the correct order. This feature supports logical and efficient task sequencing, adhering to operational requirements and constraints.
Inefficient Resource Allocation
The "Vehicle" and "Vehicle shift" configurations enables allocation of resources based on specific operational constraints and capabilities.
Not incorporating real-time traffic changes
Timefold utilizes "Travel Time Adjustment" to dynamically adapt schedules, ensuring accurate and efficient routing despite real-time traffic changes.
Start with preconfigured constraints, customize to your needs
Planning Constraints
Multi-location & resource scheduling
Coordinate schedules with multiple resources (visit dependencies) and across multiple locations.
Skill matching
Assign the right person for the job. Match skills to tasks for efficient assignments.
Employee rotation
Align the real schedule as closely to the rotation schedule (ideal schedule) by adapting to real-time changes such as extra demand and sickness.
Fairness
Ensure equal distribution of desirable shifts and hours among employees.
Shift Synergy
Ensure specific team members are always on the same shifts.
SLA adherence
Optimize plans to meet both internal and external SLAs
Discover the Plethora of Reasons Businesses Choose Us
Why Choose Timefold
Real-World Planning
Our planning models cater for real-world complex planning problems and factor in things that are often overlooked. Lunch breaks, driver PTO, van capacity, traffic conditions.
Customization
Automate the planning for thousands of employees, fully customizable to any constraint or preference. Experience the power of Operations AI.
Smart Reassignment Engine
Unforeseen conditions happen, and Timefold’s Smart Reassignment Engine suggests the best-fit backup technicians. Stay prepared and maintain smooth planning, even under unexpected changes.
Live Time Window Suggestion
Timefold enables customer service to provide live time window expectations. Enhance customer satisfaction with precise technician arrival times whilst ensuring efficient, optimized planning.
Keep Tabs on Dependencies Between Visits
Some visits may depend on other visits to happen first and may also require a delay. For instance, a new facade needs to dry out before you can paint the wall.
Beyond Daily Scheduling
By planning long-term, not just day-to-day, Timefold’s continuous planning captures extra efficiency gains, ensuring optimal task management over time.
Fully Managed Solution
Send your planning problem to our fully managed platform via REST API and receive an optimized solution.
Loved by Data Science Teams,
Trusted by Business Leaders…
Testimonials
The Timefold platform is better than anything we have ever seen or used before. By optimizing the planning, we reduce the workload for our people and make our transports more environmentally friendly. In this way, the circle is complete.
Tasked with a complex scheduling problem, we didn’t just propose a solution; we built one — operational in real-time, with real data in 4 days. Thanks in large part to the solid foundation of Timefold, the client selected us on the strength of our demonstration.
Timefold worked in partnership with NEC to provide the optimisation required and extended their platform to accommodate specific requirements for the Social Housing sector. The time to market was shortened through agile partnerships working.
FAQ
Got More Questions? We Have Answers.
How does Timefold integrate with Field Service Management Software?
Timefold is designed for easy integration with a wide range of Field Service Management software through API connectivity. We provide detailed documentation and support for REST APIs, allowing seamless data exchange and functionality within your existing software ecosystem.
Is Timefold fully managed or self-hosted?
Timefold offers both a fully managed cloud service and an on-premise (self-hosted) option, giving you the flexibility to choose the deployment that best fits your security, control, and infrastructure needs.
What customization options are available?
Our platform offers extensive customization through a powerful rule engine that allows you to define specific scheduling rules, constraints, and preferences. From setting individual employee availability to complex labor compliance requirements, Timefold can be tailored to meet the precise needs of your organization, ensuring that your scheduling is both efficient and compliant.
How is data privacy and security ensured?
We prioritize data privacy and security. Our system uses encryption for data in transit and at rest, regular security audits, and access controls to ensure that your employee information is protected against unauthorized access and breaches.
How does Timefold help me adapt to unexpected operational events?
Our solution utilizes dynamic scheduling algorithms that can quickly adapt to changes, such as fluctuating demand, employee availability, or last-minute absences. Timefold's flexibility ensures that your scheduling remains optimal, responsive, and resilient to change, minimizing disruptions and maintaining operational efficiency.
What benefits in cost savings and efficiency are expected?
We typically see gains of 25-35% less drive time before and after integrating Timefold. This directly impacts fuel costs, reduced labor costs due to minimized over time and. As this also results in performing more jobs with the same staff you can easily see why you need Timefold for your technician routing.
Planning for Something Else?
We offer a range of planning models that address diverse needs and requirements
Assign deliveries to vehicles between depots and customers, coordinating deliveries from a depot to customers and from customers back to a depot, optimizing for vehicle capacity and efficient routing.
Timefold’s maintenance scheduling Planning AI automates and optimizes your technicians’ schedules to reduce overall downtime and achieve higher operational efficiency.
