Manual scheduling
Excel. Whiteboards. Drag-and-drop. The bigger the scale of your operations, the more you leave on the table with manual scheduling.
Five things holding field service operations back
Scheduling realities that no longer make sense
Across the field service organizations we work with, the same patterns come up again and again.
Fine on paper, inefficient on the road
Technicians pass open visits they don’t know about. Routes ignore real-time travel data. Work orders get handled chronologically. The result: non-billable hours and unused capacity.
One resignation away from chaos
Skill, certification, availability, seniority, territory, equipment,… The constraints your planners carry in their heads rarely live anywhere a system can act on them.
One change breaks the whole day
A sick call. A job that runs long. A customer delay that cascades across six other visits. Without automated rescheduling, every disruption is a manual problem and a root for planner burnout.
Unfair distribution
Schedules that pile everything onto the same technicians while others have nothing quickly becomes a retention problem. Timefold balances workload as a constraint, not an afterthought.
The solution is one API call away
Is it time to evaluate Timefold?
If the 5 reasons above resonate, exploring Timefold’s out-of-the-box scheduling and routing engine is probably a good idea. Our Field Service Routing API integrates via REST API, and transforms your data to optimized schedules and routes.
Every rule your planners carry. Now in the engine.
Skill matching, certifications, territories, SLAs, equipment, availability,… 100+ business rules automatically taken into account.
Works with what you already run.
ServiceNow, Salesforce, SAP, Microsoft, or your own platform. No rip and replace, just an add-on.
We know field service as well as you do
Our solutions engineers have seen hundreds of operations like yours. They make sure what goes live fits the way your team actually works.
AI + human-in-the-loop.
Every assignment comes with reasoning your team can read and trust. Less overriding. More confidence in the schedule.
Excels at scale.
Thousands of technicians, tens of thousands of work orders. The bigger your operational puzzle, the more our algorithms make a difference.
Grow on your terms.
Most teams start with one business unit, prove it out, and expand. The platform scales without renegotiating.
What Deutsche Bahn achieved using Timefold
The results after implementing our optimization algorithms are impressive:
- Coordinating 1,200 field technicians used to consume 60 to 70% of 120 dispatchers’ time. Now it takes the Timefold engine a few hours.
- Field crew travel time has decreased by 13 – 15% with higher job satisfaction.
- Significantly reduced CO2 emissions.
How it works
Timefold optimizes your unique business rules with a specialized AI-powered scheduling and routing engine built for complexity and scale, while integrating seamlessly within your ecosystem.
Loved by engineering teams,
trusted by business leaders
Testimonials
Tasked with a complex scheduling problem for a prospect, we were operational in real-time, with real data in 4 days. Thanks in large part to the solid foundation of Timefold, the client selected us on the strength of our demonstration.
The Timefold platform is better than anything we have ever seen or used before. By optimizing the planning, we reduce the workload for our people and make our transports more environmentally friendly. In this way, the circle is complete.
Timefold worked in partnership with NEC to provide the optimisation required and extended their platform to accommodate specific requirements for the Social Housing sector. The time to market was shortened through agile partnerships working.
