Los Angeles, 2024/02/23 - Timefold, a platform for planning optimization, built on established open-source AI solver technology, proudly announces a strategic collaboration with NGA. This partnership aims to enhance 988 Suicide & Crisis Lifeline services and streamline shift planning, ensuring prompt and effective assistance for those in need. NGA’s NEXiSLifeline solution ensures that every center has the tools required to provide life-saving assistance to all citizens.

With a network of over 200 local crisis centers and 1,000’s of call takers proficient in English and/or Spanish, efficient shift planning is imperative for the seamless operation of the 988 service. To optimize this critical aspect, Timefold has partnered with NGA. Leveraging Timefold's sophisticated employee scheduling software, NGA’s NEXiSLifeline solution ensures each center maintains optimal staffing levels, with appropriately skilled call takers available at all times.

"Timefold is honored to collaborate with NGA in their mission to provide crucial support to those in need. Our optimization solutions empower centers to efficiently manage operations and deliver prompt assistance to individuals facing distress."

Through the integration of Timefold's cutting-edge shift planning technology, NGA remains committed to delivering around-the-clock support for those seeking help. Additionally, caller agents experience increased job satisfaction, thanks to the software's ability to consider their scheduling preferences.

“The partnership between Timefold and NGA exemplifies the positive influence that optimization technology can have on critical services. Together, we stand resolute in our mission to provide immediate and effective support to individuals navigating difficult circumstances,”

This collaboration marks another significant achievement for NGA, which in January forged a partnership with the state of California to introduce an innovative call-handling solution, NGA’s NEXiSLifeline across the entire state. This transformative system propels emergency communications into a digital realm, enhancing accuracy and ultimately saving valuable seconds and lives.

About Timefold Timefold is a platform for planning optimization, built on established open-source AI solver technology. It delivers advanced AI-powered optimization and scheduling technology to enhance operational efficiency. Timefold's customizable model templates empower developers to integrate cutting-edge planning models into their software. Timefold is engineered to address complex planning problems— ranging from employee scheduling and field service routing to last-mile delivery, vehicle routing and assembly line scheduling. Please visit https://timefold.ai  to learn more about the comprehensive services offered. For media inquiries and further information, please contact: Jente De Meyer, Head of Marketing, [email protected]

About NGA Next Generation Advanced: NGA is a comprehensive, adaptable, and dependable NG9-1-1 system that offers public safety emergency communication solutions that are safe and reasonably priced everywhere globally. With the most recent NG9-1-1 technology available, our gradual deployment and proprietary solutions are ready to seamlessly move traditional emergency communication systems to the future of emergency services. For more information about NEXiSLifeline and how it can transform mental health crisis response efforts, please visit https://nga911.com/nexislifeline. For media inquiries and further information, please contact:  Rebecca Dungey, Director of Marketing, [email protected].

About 988 Suicide & Crisis Lifeline The National 988 Suicide & Crisis Lifeline serves as a crucial lifeline for individuals facing emotional distress and crisis situations. Offering confidential support through calls, chats, and texts, the lifeline operates 24/7 via a network of local crisis centers and compassionate caller agents fluent in either English or Spanish. The lifeline's mission is to provide immediate assistance and promote emotional well-being for all individuals seeking help.